Policies & FAQs

Noted below are administrative policies, definitions of terms and frequently asked questions related to Workforce Services courses and programs.

Business Hours

The administrative office for Workforce Services is open to the public Monday through Friday, 8:00 a.m. to 5:00 p.m. Please arrive at least one hour prior to close of business for same-day registration. From mid-May to mid-August, the office may observe summer business hours of 8:00 a.m. to noon on Fridays. The office is closed for college holidays. See college website for holiday calendar.


Business Location

The administrative office for Workforce Services is located in the Stultz Center for Business & Career Development, 600 College Drive, Charlottesville, Virginia at the entrance to the main campus for Piedmont Virginia Community College. Courses are offered at various locations.


Canvas

The learning management system at PVCC is called Canvas. Students may be expected to access course materials and complete assessments in Canvas. Hybrid courses may utilize Canvas extensively.


Career Coach

Career coaches in Workforce Services have a dual role in supporting academic advising and funding assistance for credential programs. Career coaches ensure that prospective students meet the admissions requirements and provide guidance in funding assistance and program preparation.


Certificates of Completion

Certificates of completion are not issued for individual classes or programs unless required by an approval agency or requested by a corporate client. Certificates of completion may be requested by contacting the administrative office. Requests must include student first and last name, EMPL/Student ID number, class ID number, class title and class start date. Certificate requests should be emailed to workforce@pvcc.edu with the subject line: Certificate Request, Student name. 


Clinical Compliance

Healthcare programs offered through Workforce Services may require completion of clinical compliance tasks such as criminal background check, urine drug screen, physical exam and vaccination history, CPR certification and other documentation.


Code of Conduct

Students are expected to abide by the Piedmont Virginia Community College (PVCC) Student Code of Conduct.


Course Add

Unlike credit courses offered the College, courses offered through Workforce Services do not have a scheduled period after the course begins during which students can add a course. Requests to add a course after the start date are reviewed on a case-by-case basis and should be directed to the program manager or program specialist.


Course Cancellation

The College reserves the right to cancel a class due to insufficient enrollment or for other appropriate reasons. When the College cancels a class, registered participants will be notified and given the option of transferring to another section of the class (if available) or a full refund.


Course Drop

Unlike credit courses offered the College, courses offered through Workforce Services do not have a scheduled period after the course begins during which students can drop a course without a financial or grade penalty. See requests for refund and requests for transfer.


Credentials

Many programs and courses offered through Workforce Services prepare students to attain an industry credential. Industry credentials are issued by the credentialing agency, not the college, and may be distributed electronically. Inquire with the instructor prior to the last class meeting to learn how you should expect to receive your credential.


Credit for Prior Learning

Students who successfully earn an industry credential through Workforce Services may be eligible for college credit toward a career studies certificate, certificate or degree. See PVCC college catalog for details.


FastForward Credential Programs

FastForward programs are accelerated short-term trainings offered through Virginia’s Community Colleges to help you earn an industry credential and fast-track your career. 


Funding Assistance

Prospective students intending to enroll in FastForward credential programs offered through Workforce Services may qualify for additional funding assistance. Examples of additional funding assistance programs include FANTIC and G3. Visit our funding assistance website to learn more about these programs. Workforce Services offers weekly information sessions to help acquaint prospective students with funding assistance options. All funding assistance qualification begins with completing the workforce student questionnaire.


Grading & Attendance

Course grades in Workforce Services are assigned by the faculty member based on the grading and attendance requirements outlined in the course syllabus. At minimum, students must attend 80% of scheduled course time; some courses and programs may require more than 80% attendance for completion. Grades of either Satisfactory “S” or Unsatisfactory “U” are assigned for Workforce Services courses.


Lifelong Learning Courses

Workforce Services offers a variety of lifelong learning courses for adults, most notably those in horticulture, retirement planning, viticulture & enology. Limited scholarships are available for specific lifelong learning courses. Prospective students can self-register for lifelong learning courses on our registration page: https://pvcc.augusoft.net/


KidsCollege@PVCC

Workforce Services offers summer campus, enrichment courses and career exploration for youth through KidsCollege@PVCC. Offerings are featured on the KidsCollege website: https://www.pvcc.edu/kidscollege. Parents can register youth participants on our registration page: https://pvcc.augusoft.net/


Online Courses

Workforce Services partners with several online course providers to expand offerings to our community. The most extensive online catalog is in partnership with Ed2Go. Short courses can be viewed at www.ed2go.com/piedmont/ and more extensive career training programs can be found at https://careertraining.ed2go.com/piedmont/. Additional online courses can be viewed from our registration page: https://pvcc.augusoft.net/


Payment

Payment in full must be made at time of registration. Acceptable forms of payment are check, credit card or third-party authorization form.


Pre-Admission Requirements

Some FastForward credential programs have requirements that must be documented prior to enrollment. Examples may include but are not limited to: learner’s permit, certification or licensure; GED or high school diploma; reading assessments and attestation forms. Review requirements on individual program pages (https://www.pvcc.edu/programs) and speak with your career coach for details.


Requests for Refund

Refund requests must be received in writing at least five (5) business days prior to the class start date. Requests must include student first and last name, EMPL/Student ID number, class ID number, class title and class start date. If all or a portion of the course fee is paid by a sponsor, the request for refund must be received directly from the sponsor. Refund requests should be emailed to workforce@pvcc.edu with the subject line: Refund Request, Student name. No refunds are permitted once a course/program begins.

Refunds are issued through the State Treasurer’s office via check and generally take four to six weeks. Refunds require the social security number of the course registrant. Please do not send a social security number via email. Administrative staff will call those who request a refund to obtain this information.


Requests for Transfer

Registered students may request a transfer to the next offering of the same class in the same term (if course and space are available). One transfer request is permitted per term. Requests for transfer must be requested in writing at least five (5) business days prior to the class start date. Requests must include student first and last name, EMPL ID number, class ID number, class title and class start date. If all or a portion of the course fee is paid by a sponsor, the request for transfer must be received directly from the sponsor. Transfer requests should be emailed to workforce@pvcc.edu with the subject line: Transfer Request, Student name.


Sponsored Payment

Third parties such as employers or community organizations may sponsor the tuition for students completing Workforce Services programs and courses. The needed forms can be found on the funding assistance section of our website.


Student ID# & Email Address

Upon registration, students are assigned a student number (also known as EMPL#) and student email address. Maintain this information in a secure place. Student number and other factors may be used to verify identity over the phone. Student email address may be needed to access course materials in Canvas.


Terms

Workforce Services has two academic terms during the year. The first term, typically referred to as Spring term, runs from January 1 to June 30. The second term, typically referred to as Fall term, runs from July 1 to December 31.


Updated April 2024