Accessing Student Support Services

woman with laptop

While offices are open, most student services are being provided through distance formats - phone, video calls, email, etc. (Click on the office name for additional information about each service.)
College updates for students, staff and faculty related to the Coronavirus (COVID-19) can be found here.

 

Academic Advising and Admissions: 
General Contact: admissions@pvcc.edu or 434.961.6581

  • Current Students (those currently enrolled in Fall 2020 courses): For academic advising assistance with spring 2021 class registration and planning future semesters, set up a phone appointment or Zoom video appointment through Navigate:
    • Step 1: Log in to MyPVCC
    • Step 2: Click the “Navigate Student” icon
    • Step 3: Click “Appointments” on the left side of the screen
    • Step 4: Follow the instructions on the screen
       
  • New/Future Students (anyone not taking a Fall 2020 course): Complete our Ask-an-Advisor Form. Be as specific as possible. You will be contacted through email by an Admissions and Advising staff member as soon as possible.
     

  • For other issues, such as in-state/out-of-state tuition or questions not directly related to fall/spring classes, complete the Ask-an-Advisor Form. We want to help so please provide as much detail as possible.

In-person office hours: Monday to Friday, 8 a.m. - 5 p.m., NOTE: services by appointment only

Financial Aid: 
General Contact: finaid@pvcc.edu 
Students can continue to contact the Financial Aid Help Center by phone, 434.961.6545.
Questions that cannot be answered by the call center will be escalated to PVCC Financial Aid Office staff. 

In-person office hours: Monday to Friday, 8 a.m. - 5 p.m., NOTE: services by appointment only

Student Success Office: 
General Contact: success@pvcc.edu  
Students who are already working with a Student Success Advisor can email them directly to set up an appointment or set up a phone appointment or video appointment via Zoom with an advisor through Navigate:
Step 1: Log in to MyPVCC
Step 2: Click the “Navigate Student” icon
Step 3: Click “Appointments” on the left side of the screen
Step 4: Follow the instructions on the screen

In-person office hours: Monday to Friday, 8 a.m. - 5 p.m., NOTE: services by appointment only

Disability Services: 
General contact: shannifan@pvcc.edu
Students may schedule appointments by emailing Susan Hannifan at shannifan@pvcc.edu.

In-person office hours: Monday to Friday, 8 a.m. - 5 p.m., NOTE: services by appointment only

Academic Support Services:
Meet LIVE with PVCC academic coaches and tutors!

  • Academic coaches help students succeed in all academic settings, including online learning environments.
  • The First Quadrant Math Center tutors assist students in mathematics as well as business, science, and technology courses.
  • The Writing Center offers writing assistance in any discipline and help in Spanish and humanities and social science courses.
  • PVCC Academic coaches and tutors are available Monday through Thursday, 9 a.m. to 6 p.m., and Friday, 9 a.m. to 2 p.m.
    1. Log in to MyPVCC
    2. Click the “Navigate Student” icon
    3. Click “Appointments” on the left side of the screen
    4. Follow the instructions on the screen
  • Brainfuse, the college's online tutoring partner, provides after-hours support in a variety of subjects. Click Brainfuse to access after-hours support.

Library Services:
General Contact: reference@pvcc.edu
Live chat is available 24/7. 

In-person hours: Monday to Friday, 8 a.m. - 5 p.m.

Rooms to Zoom:

Students who need to participate in a scheduled Zoom session may use a library study room to access their class. Six rooms are available Monday through Friday from 8 a.m. to 5 p.m. starting Monday, August 24: Rm 721, A; Rm. 723, B; Rm. 725, C; Rm. 729, D; Rm. 705, E; and Rm. 727, F. Only one student may use a room at a time.

Check in at the front desk of the library is required; rooms are available on a first-come, first-served basis and cannot be reserved ahead of time.

Canvas and IT Support Services: 
Information about Canvas and other online learning tools can be found here.
The Academic Computing Lab and IT Help Desk (Room 832, Main Building) will be open, Monday – Thursday 8:30 a.m. – 7 p.m.

Career Services: 
General Contact: careers@pvcc.edu 
Students may schedule Career Services appointments here
Students are encouraged to use https://www.pvcc.edu/careerservices to access the full complement of online services and resources.  

In-person office hours: Monday to Friday, 8 a.m. - 5 p.m., NOTE: services by appointment only

Veterans Services:
General Contact: jfisher@pvcc.edu
Current students may schedule Veterans Services appointments here.
New military/veteran/dependent students may attend a Virtual Veterans Education and Transition Services (VETS) session in April.

Student Financial Resource Center:
General Contact: akey@pvcc.edu 
Information about various community resources have been added to the SFRC page.

Testing Center:
General Contact: testing@pvcc.edu

Information on the services available have been updated on the Testing Center website: https://www.pvcc.edu/testing-centers

In-person office hours: Monday to Friday, 8 a.m. - 5 p.m., NOTE: services by appointment only

PVCC Bookstore:

General Contact: pvcc@bkstr.com, 434-961-5318

In-person hours: Monday to Thursday, 9 a.m. - 5 p.m., Friday, 9 a.m. - 1 p.m.

Students can get textbooks in one of three ways:

  1. In person
  2. Online order and pick-up in person
  3. Online order and ship (shipping charges apply. Financial aid will pay for "ground" or regular shipping only, for eligible students)