Blackboard Support

Blackboard Support has a new home!

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Frequently Asked Questions: 

I have a personal email address, Do I really need to use the college email?

Yes, all faculty and staff are required by Virginia State regulations to respond only to requests for official information (this includes grades and academic progress) if sent through email supplied by the Virginia Community College System (VCCS).  You can set your VCCS email to forward to your personal email by following these directions.

What kind of computer equipment do I need to take an online course?

You will need to have a computer that has access to the Internet and has a web browser.  Recommended browsers are Firefox or Chrome.

How do I communicate with my instructor when I take an online course?

There are many methods of communication available, depending on the course you are taking. Most instructors encourage communication via Discussion Boards, virtual office hours through virtual chat, email and phone. Please review your course syllabus for preferred methods of communication.

Where can I learn more about using the tools and features in Blackboard?
I am a new PVCC student and I have registered for classes but cannot access Blackboard.

If you are a new student and have registered for classes, you will not have access to Blackboard until the first day of classes. See the Academic Calendar.

I am a returning PVCC student and I have registered for classes but they are not showing up on Blackboard.

New enrollments and class registrations are processed nightly. Current semester classes should show up in your Blackboard Learn tab within 24 hours of registration. Upcoming semester classes, however, will not appear until the first day of the semester unless the instructor makes the class available early.

I can't log into Blackboard. What do I do?

First, contact your instructor and make sure that you are enrolled in the course. Your instructor also may be able to resolve username and/or password problems. Then contact the IT Services Help Desk at 961-5261 to have your password reset. *Note: All Blackboard accounts are created overnight by the Virginia Community College System (VCCS) within 24 hours of initial application to PVCC.