Adjunct Professor of Information Technology
Business, Mathematics & Technologies
ITE 119 - Information LiteracyPresents the information literacy core competencies focusing on the use of information technology skills. Skills and knowledge will be developed in database searching, computer applications, information security and privacy, and intellectual property issues. Recommended 20 wpm keyboarding skills. Office 2013 is required for this course and is available in our computer labs. Lecture 3 hours per week.
ITE 182 - User Support/Help Desk PrinciplesIntroduces a variety of tools and techniques that are used to provide user support in help desk operations. Includes help desk concepts, customer service skills, troubleshooting problems, writing for end users, help desk operations, and software, needs analysis, facilities management, and other related topics related to end user support. Lecture 3-4 hours per week. 3-4 credits Prerequisite: ETR 149, ETR 164, ITN 101, OR ITN 106. Prerequisite: ENG 112.