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Help Desk (Room 832)
PVCC IP Telephone Guide
The Cisco IP Phone 7960 includes detailed online help for most phone keys and functions.
Press the ? button and then any key to display online help for that key.
Press the ? button twice quickly to display information about a selected feature.
Using the Handset, Speakerphone, and Headset
You can place and answer calls with the handset, speakerphone, or a headset. These sections describe their use and how to adjust the volume of the call.
To increase or decrease the volume of your handset, headset, or speakerphone, press the up or down volume button. The volume buttons adjust the volume for the currently active voice receiver.
To save the volume setting for future calls, press settings and then press the Save soft key.
You can place a call with the Cisco IP Phone 7960 in any of the following ways:
Lift the handset and dial the number.
Press a line button and dial the number.
If using a headset, press HEADSET and then dial the number.
To use the speakerphone, press SPEAKER and dial the number. Press the NewCall soft key and dial the number. This method works for all speaker modes.
You can answer a call using the handset, headset, or speakerphone.
To use the handset, lift the handset.
To use a headset, press HEADSET.
To use the speakerphone, press the Answer soft key or the SPEAKER button
If using the handset, hang up the handset.
If using the headset, press the EndCall soft key. This method also works for all speaker modes.
If using the speakerphone, press SPEAKER.
While in a call, you can mute the handset, headset, or speakerphone.
To mute a call, press MUTE.
To disengage mute, press MUTE again.
While in a call, you can place the call on hold, so that the caller cannot hear you and you cannot hear the caller. You can answer other calls while a call is on hold.
To place a call on hold, press the Hold soft key.
To return to the call, press the Resume soft key. If multiple calls are on hold, use the scroll key to select the desired call before you press Resume.
If multiple calls on multiple lines are on hold, press the line button of the line to which you want to switch and use the scroll keys to select the desired call before you press
To transfer a call to another phone:
During a call, press the Trnsfer soft key. This places the call on hold.
Dial the number to which you want to transfer the call.
When you hear ringing, press Trnsfer again, or when the party answers, announce the call and press Trnsfer.
Hang up if the party accepts the call. If the party refuses the call, press the Resume soft key to return to the original call.
To change the volume used by the ringer:
Press the volume key to hear a sample ring.
While the ring plays, press the up or down volume key to adjust the volume to the desired level.
To save the ring volume setting, press settings and then press the Save soft key.
Press the settings button.
Select Ring Type from the Settings menu.
Press the Select soft key.
To scroll through the list of ring types, press the scroll key, Press the Play soft key to hear the selected ring type.
When you find the ring you want, press Select and then press the OK soft key.
Press the Save soft key to save your selection and exit the Settings menu.
Press the settings button.
Select the Contrast option on the Settings menu.
Press the Up or Down soft key to set the desired intensity.
Press the OK soft key to accept your changes.
To save this contrast setting, press the Save soft key. Otherwise, press the Exit soft key to exit the Settings menu.
To turn a call into a conference call:
During a call, press the More soft key and then the Confrn soft key. This will automatically select a new line and place the other party on hold.
Place a call to another person.
When the call connects, press Confrn again to add this person to the conference call.
Conference Call Tips
To end a conference call, all but one party must hang up.
Once the conference call initiator disconnects, no new conferees can be added.
To place a conference call on hold, press the Hold soft key. The other parties can talk among themselves but they cannot hear you.
To place a conference call on speakerphone, press SPEAKER. Press MUTE to mute the speakerphone. The conference parties cannot hear you but you can hear them.
To transfer a conference call to another telephone, press the Trnsfer soft key. Dial the number to which you want to transfer the call and then press Trnsfer again. All parties will be transferred.
Call park allows you to place a call on hold so that it can be retrieved from another phone in the system. For example, if you are on an active call at your phone, you can park the call to a call park extension such as 1800. Someone on another phone in your system can then dial 1800 to retrieve the call.
During a call, press the More soft key and then the Park soft key. This will automatically place the call into call park mode. The display will tell you the location of the parked call.
To retrieve that call from call park, from another phone in the system, dial the call park number and the call will continue.
Call pickup allows you to answer a call that comes in on a directory number other than your own. When you hear an incoming call ringing on another phone, you can redirect the call to your phone by using the call pickup feature.
There are two types of call pickup available on Cisco IP Phones:
Call Pickup allows users to pick up incoming calls within their own group. The appropriate call pickup group number is dialed automatically when a user activates this feature.
Group Call Pickup allows users to pick up incoming calls within their own group or in other groups. Users must dial the appropriate call pickup group number when using this feature.
Using the pickup feature:
If you hear another phone ringing in your call pickup group, lift the handset and press the More soft key and then the Pickup soft key. The call will be answered at your phone.
When you initiate a Meet-Me conference by pressing Meet-Me on the phone, you are considered the conference controller. The conference controller provides the directory number for the conference to all attendees, who can then dial that directory number to join the conference. If other participants in a Meet-Me conference press Meet-Me, the Cisco Call Manager ignores the signals. The conference controller selects a directory number from the range specified for the conference device. The Cisco Call Manager Administrator should provide the conference directory number range to users so they can access the feature. When you, the conference controller, initiate a conference call by pressing Meet-Me, the Cisco Call Manager provides a dial tone to you. At the dial tone, you can dial the conference directory number to create the conference. The Cisco Call Manager then connects you to the conference. Participants can join the conference by dialing the specified directory number. You hear a tone each time a participant joins the conference. Participants can leave a conference by hanging up the conference call. A conference continues even if you, the conference controller, hangs up.
Reserve your Meet-Me conference using your Outlook calendar.
Press the More soft key and then the Meet-Me soft key.
Dial your designated Meet-Me conference number.
Other people can then join the conference by dialing the designated number directly.
As people join the conference, you will hear a greeting tone.
The conference can continue even if the conference controller leaves the call.
Initial setup From your extension:
Dial the voice-mail extension or press the messages key.
When you hear the prompt to enter the password followed by #. (Note: Contact the PVCC Help Desk for help with your password.)
Unity will then guide you through setting up your mailbox.
Example greeting:
To access voice-mail internally from your extension:
Dial the voice-mail extension or press the messages key.
When you hear the prompt to enter your password enter your password with a # at the end.
To access voice-mail from another extension:
Dial the voice-mail extension or press the messages key.
When you hear the prompt or greeting enter * .
The system will prompt you for your user id. Enter your extension followed by a # . The system will then prompt for your password, enter your password with a # at the end.
To access voice-mail externally:
Dial the external voice-mail number (434)961-5290 .
When you hear the greeting begin enter * .
The system will prompt you for your user id. Enter your extension followed by a # . The system will then prompt for your password, enter your password with a # at the end.
To leave a message in an employees mailbox
Access your mailbox.
Press option 2 “To Send a Message”
Follow the prompts to record and send the message.
To forward your phone to voice-mail (do not disturb)
Press the Soft Key [CFwdAll]
You will hear two beeps.
Enter the voice-mail number.
To transfer a caller into an employee's voice-mail
During the call press the soft key [Transf… ].
Dial the voice-mail extension.
If prompted for your password, press the # key.
Dial the extension of the employee the caller wants to speak to and then press the #2 keys after. (Example 9999#2)
Press the transfer again. The call is transferred to the mailbox.
Voice-mail Hints:
You do not have to wait for the menu options to finish playing. If you know the feature number you want, just press it.
When getting an employees greeting, you can press the # key to skip the greeting and record the message.
Pressing the # key while listening to a message will stop it from playing and give a list of options.
During your greeting a caller can dial an extension number and be transferred from your mailbox to the other extensions' phone. If you wish your callers to use this function, record this in your greeting.
To forward a voice-mail message, press 5 after the message. After forwarding, choose the corresponding option to save or delete the original message.
To reply back to an internal message, press 4 after the message. After replying, choose the corresponding option to save or delete the original message.
Setting Speed Dials on Cisco phones These instructions are written for the primary phone user of PVCC Cisco phones, that is, if you have a single line phone assigned to you, or a multi-line phone where you hold the first line number.
FROM YOUR COMPUTER
Using your web browser on your computer, go to: http://phone.pvcc.edu/ccmuser - The Cisco Call Manager login screen will display.
Key in User ID (generally your first initial followed by last name, as in GWASHINGTON)
Key your password, then click the Log On button.
Click the Add/Update speed dials link.Note: On single line CISCO 7912 phones, there are 4 speed dials which will display. On multi-line CISCO phones, any unused line can be used for displayed speed dial. You can assign up to 99 speed dial entries for your phone, but you will need to remember the 2-digit code for the ones not displayed.
Key the speed dial phone number (remember to prefix with 9, etc., for off-campus numbers) in the blank to the left, and a description in the blank to the right. Click the Update button at the bottom of the list. Click the Log Off link.
FROM YOUR PHONE
Using Displayed Speed Dials Cisco 7912 Single line: Press the up/down scroll key on the phone to select the correct speed dial number, then lift the handset. Cisco 7940, 7960 Multi-line: Press the button by the desired speed dial entry. Using Non-displayed (numeric) Speed Dials All Cisco phones: With the handset on-hook, key the desired 2-digit speed dial code, then press the AbbrDial soft key to complete the call.
1 - New Messages
2 - Send a message
# - Send Now
1 - Change Address
1 - Add name
2 - Change Recording
1 - Hear recording
3 - Set special delivery
1 - Urgent
4 - Review message
# - Send
3 - 1 - Saved Messages
4 - Setup options
1 - Greetings and call transfer
1 - Change Greeting
1 - Record this greeting
2 - Change call Transfer
1 - Switch between transferring calls to extension or voice mail
2 - Message Settings
1 - Change message notification
1 - Pager
2 - Change fax delivery
1 - Keep this number
3 - Change Menu Style
1 - Keep this number
4 - Edit Private Lists
1 - Hear lists
3 - Personal Settings
1 - Change Password
1 - Change Listing Status
Message Type Menu
1 - Voice Messages
During message
1 - Restart message
After Message
1 - Replay message
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