Where to Get Help

We all need a little help sometimes! The important part is to know where to go and what to ask in order to receive assistance. So that you may have all your questions regarding your course answered as quickly as possible, please follow these guidelines for asking questions:

Blackboard student help
There is a Blackboard help site for PVCC students. We recommend that you consult this site first when experiencing Blackboard problems. There is a frequently-asked questions section as well as updates, links to this tutorial and other useful resources.

You may also want to visit the VCCS Blackboard Help site.

Access problems
If you have problems logging in remember to wait three business days after registering before attempting to look up your username and access your course:

VCCS Username Lookup

myPVCC (Access to Blackboard, Student Information and E-mail)

If you continue to have problems, contact the PVCC Blackboard System Administrator at bbsupport@pvcc.edu. You MUST include your FULL NAME, Blackboard courses in which you are enrolled, your Student ID / EmplID and the best way to contact you. If we don't know who you are, we can't help you!

Course questions
So that your question is answered as soon as possible, please follow these guidelines for posting questions regarding course content:

• If your question regards the content of the course (homework assignment, page numbers, can't find a link, etc.). PLEASE post your question to the Course Questions thread in the Discussion Board. Someone else probably has the same question that you do.
• Check the Assignments page and the Announcements page frequently to stay posted on any changes in the course syllabus. You may find that the information you need has already been posted by your instructor.
• If your question is of a personal nature and NOT regarding course content or an assignment, call or e-mail your instructor.
• All e-mail correspondence to your instructor should include the course name or ID number in the subject line. That way your instructor can sort through their In-Box more easily and respond to your question more quickly.

Computer problems
The PVCC Help Desk offers a list of self-paced tutorials to answer basic questions about using the Internet and software such as Microsoft Word . Academic computing can assist with problems regarding specific CD-ROMS you are using for a course.

Unfortunately, we are UNABLE to assist you with specific questions regarding the configuration or hardware problems with your personal computer. Since computers are built and configured differently, it is your responsibility to ensure that your computer is working properly.

For problems with your Internet connection, contact your Internet Service Provider.

You're done!

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